Help Desk Services

• Ways to Get Help
• Frequently Asked Questions
• 14 Questions Asked by New Students and Parents
• Blackboard Help
• Site-Licensed Software

Connecting to the UO Network (UOnet)

• Your Duck ID (username and password)
• Change your Duck ID password
• Wireless
• Modem
• VPN

UO Email

• Account setup (Duck ID)
• Configuring your email program
• Email Account Management (vacation message, mail forwarding, spam filtering, check disk quota)
• Web email (AlphaMail)
• Using Pine for Email

Safe Computing

• Information Security (PC security basics, wireless, best practices)
• The Perils of Filesharing
• Practicing Good "Netiquette"

How-to Documents

• Buyer's Guide (hardware and software recommendations)
• Setting Up a Password-Protected Directory
• PDF Versions