|
|
Joe St Sauver, Ph.D.
Director, User Services and Network Applications
joe@uoregon.edu
Because of AOL's mastery of sign-me-up-for-a-free-trial marketing, it is common to see new students or new faculty members who have legacy AOL accounts. Now that they have UO accounts, those folks probably don't need their old AOL account and they could save the monthly cost of that account —if they could figure out how to unsubscribe!
Unfortunately, while AOL makes it very easy to sign up for service, it's not so forthcoming about how to cancel service. (Perhaps AOL hopes that if it makes canceling hard enough, maybe, just maybe, you'll forget about cancelling and just continue as an AOL subscriber by default?)
Let us help: if you want to cancel your AOL account, go to http://blog.taragana.com/index.php/archive/3-ways-to-cancel-aol-account-under-3-minutes/ That page has the magic, semi-hidden, cancel-my-AOL-account-please phone number, which is actually 1-888-265-8008 (unfortunately, you can't cancel your account by email; you'll need to do it by phone).
If that number is busy and AOL won't let you wait for the next available agent to help you cancel, you can also try the general AOL Billing Services number, 1-800-827-6364.
If you prefer, you can send a cancellation request via fax (801-622-7969) or U.S. mail. AOL's mailing address is
America Online
Box 1600
Ogden, UT 84401
If you write or fax AOL, you must include your full name, address, phone number, and AOL primary username, and specify that you'd like your account cancelled.