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Spencer Smith
spencera@oregon.uoregon.edu
Several bugs associated with Norton AntiVirus (NAV) LiveUpdate have surfaced
in recent months. These bugs primarily affect Windows users, and, while troubling,
have fairly simple solutions. We've outlined some of the main problems and their
remedies in the paragraphs below:
Windows 2000 and NAV 2002 Problems. Some Windows 2000 users have reported
problems installing Norton AntiVirus 2002 when an earlier version of NAV is
already installed on their system.
In some instances the installer freezes, asserting that access to a Registry
key could not be modified. Another bug shuts down Win2K users who have Promise
ATA Ultra66 disk controllers and NTFS formatted system partitions.
This problem arises because Windows handles streaming data as a special file,
and with NTFS it treats these files like any other file. When the data is streaming,
the file never reaches an "end-of-file" mark and NAV continues to
scan it forever, resulting in an increased process load and eventually grinding
the computer to a halt.
Solution: If you're experiencing either of these problems, you can get
the patches and documentation from Symantec's technical support page at http://www.symantec.com/techsupp/files/lu/lu.html
All you have to do is install the update and reboot the computer. Once your
computer restarts, run the LiveUpdate program and allow it to update all your
Norton AntiVirus components.
Windows 95 Problem. Some users complain that Norton AntiVirus notified
them that their LiveUpdate subscription had expired. They were then prompted
once for the LiveUpdate subscription code, but if they clicked "Cancel,"
they were unable to get the prompt to reappear. In addition, LiveUpdate ceased
to function because of the expired subscription.
Solution: For directions on entering your subscription key, see Symantec's
technical support page at http://www.symantec.com/techsupp/subscribe/directions/
Here you'll find illustrated, step-by-step directions for almost all versions
of NAV for both PC and Macintosh.
UO computing account holders can get the current subscription code from ftp://public.uoregon.edu/software/AntiVirus/update.txt
If neither of these methods is effective, you may need to download a newer
version of LiveUpdate from Symantec and install it. You should also check your
date and time control panel and make sure the settings are correct.
"LiveUpdate could not get the list of updates..." Error Message.
Some users may see this message after they activate LiveUpdate. The initial
message is followed by the comment, "LiveUpdate could not retrieve the
catalog of available Symantec product updates. Please check that your connection
to the Internet is functioning correctly and retry LiveUpdate."
Solution: There are several reasons why you may get this message. To troubleshoot the problem, go to http://www.symantec.com/search and search for the phrase "LiveUpdate" and "error message" Scroll through the list until you find the specific error message cited above.