Darkwing Faculty/Staff Survey Results: How You Voted

Susan Hilton
Director, Administrative Services and Computing Facilities
hilton@oregon.uoregon.edu

The Computing Center recently conducted a survey of UO faculty, staff, and GTFs regarding their satisfaction with Darkwing and Gladstone, in addition to soliciting input for some possible future directions.

This article is meant to share some preliminary results from that survey based on 460 returned surveys. If you would like to refresh your memory about what we asked, or see the exact wording of a particular question, please see http://cc.uoregon.edu/ccsurvey.pdf

Q1. We received responses from 183 faculty members, 214 staff persons, and 51 graduate students. There were 12 surveys with other/no response.

Q2. In response to our question regarding the number of years the person has been at the UO, we saw:

<1 year:	11.4%
1 thru <5 years:	31.0%
5 thru <10 years:	20.7%
10 thru <20 years:	19.6%
20+ years:	17.1%

(totals may not add to 100% due to rounding)

Q3. In terms of self-reported experience/comfort, respondents ranked themselves as:

inexperienced	0.2%
mod experienced	29.4%
quite proficient	57.2%
expert	13.2%

Q4. Users reported they were from:

Administrative units:	27.67%
AAA	4.4%
Business	1.5%
Humanities	7.5%
Journalism	1.1%
Law school	0.5%
Music	2.2%
Natural Sciences	12.8%
Social Sciences	17.5%
Undeclared/other	24.8%

We owe an apology to the School of Education; it was inadvertently left off the list of units as we struggled with our limit of 10 "bubbles" (A-J). We sincerely regret that oversight, and believe many of you from the School of Education contributed to the large "undeclared/other" category.

Q5. We were also curious if there was anyone using both Darkwing and Gladstone: 90% of respondents used only Darkwing; 2.6% used only Gladstone; 4.4% used both; 2.9% used neither.

Q6-20. We then asked about satisfaction with a number of areas. Responses are shown in the table below:

We will be reviewing this data, as well as written comments you provided (thank you!), to see if there are areas where we can improve our service and performance.

Q21-Q23. We asked respondents to select three possible potential changes.The following table shows how they voted, looking only at the "most important" responses from users:

The fourth-ranked issue appears to be an online calendar. Blogs, compilers, and grids were consistently in the bottom three.

Q24-Q26. We asked if people strongly favored, favored, were neutral, opposed, or strongly opposed three possible procedural changes:

Q27. Finally, we asked you to give us an overall grade. 97.6% of all respondents ranked us satisfactory or better; we appreciate your support and promise to try to do even better in the future!

Conclusion

Thank you for taking time to complete this survey. We hope you find these results as interesting and useful as we did. If you have any questions or comments, please feel free to contact me at hilton@uoregon.edu