Having Problems Enabling SSL for Email?

Try these tips if you’re using Eudora, or if you have Windows CE handhelds and wireless devices

Dan Albrich
Manager, Microcomputer Services
dalbrich@oregon.uoregon.edu

As of April 2, everyone using Darkwing, Gladstone, or Oregon for email was required to reconfigure or upgrade their email program to support encrypted passwords (SSL). Complete instructions for doing this are posted on the Microcomputer Services website at http://micro.uoregon.edu/security/email/

For most, the transition to secure email has been smooth, but in some cases, the reconfiguration problem turned out to be a bit tricky—especially for those using Eudora. Some handhelds and Pocket PC devices also require special handling.

If you’re in the latter category, here are some tips that may help:

Windows Eudora. If you’re having problems enabling SSL for Eudora on Windows, try the following "trick:"

1. Open Eudora.
2. Select "Tools" -> "Options…"
3. Scroll down (on the left) to "Advanced Network" and select it.
4. Make your settings look like these:
   Network Open Timeout [300] Seconds
Network timeout after [300] Seconds
Network buffer size of [8192] bytes

Wireless. If you’re using Windows CE handhelds and wireless cards, or Pocket PC 2002 devices such as the new Toshiba e740 with integrated wireless, you’ll need to download software or firmware updates in order to use 128 bit SSL encryption (128 bit encryption is required to access the campus network).

Windows CE. The Windows CE High Encryption pack for 128 bit SSL may be downloaded from http://www.microsoft.com/mobile/pocketpc/downloads/ssl128.asp

Pocket PC 2002. Many Pocket PCs such as the new Toshiba e740 require firmware updates, which are available from individual vendor websites (usually listed under Products-> [select your device] -> Support.)

These updates can be difficult to install, and it is crucial that you follow installation instructions to the letter. If you have questions about installing firmware updates for your device, contact a Microcomputer Services Consultant (346-4412, microhelp@lists.uoregon.edu).

Need Help?

If you still run into problems enabling SSL after following the instructions at http://micro.uoregon.edu/security/email/ , please call 346-4412 and ask to speak with a consultant.