UO Consultants, Computing Labs Are at Your Service Throughout the Week

Mac or PC Help | Help with Student Accounts and Passwords | Large Systems Consulting | Statistics Consulting

Help with your Mac or PC [back to top]

Microcomputer Services consultants are on hand every weekday from 9 a.m. to 5 p.m. at the Help Desk in 151 McKenzie Hall to help you with almost any question you may have about your Mac or PC, including how to:

• connect to the Internet from home or on campus
• get your new student computing account information
• deal with password problems
• transfer files
• eradicate viruses and protect yourself from future infection
• install and configure system software and troubleshoot problems
• repair damaged files and disks
• access public domain software

Help with Student Accounts, Passwords [back to top]

Microcomputer Services staff can help with student accounts and password changes. New students can also obtain their account information via DuckWeb ( http://duckweb.uoregon.edu/ ) using their student ID number and PAC code.

For complete information about student accounts, see http://micro.uoregon.edu/getconnected/ or pick up a copy of the handout "New Students: Get Online!" in 175 McKenzie (the Computing Center's Documents Room Library).

Two other useful online resources are "Getting Started…," which describes how to set up your email account (http://micro.uoregon.edu/get_started.html), and "Configuring Your Email Program" at http://micro.uoregon.edu/email/

Particularly Complex Problems

For customers who encounter particularly complex or hard-to-diagnose problems, Microcomputer Services offers a machine check-in service that costs $80.00/hour, billed by the quarter hour.

Typical problems requiring machine check-in include those that involve reinstallation of operating system software, diagnosis of corrupt data, virus removal, and resolution of particularly difficult hardware conflicts that manifest themselves in software. Visa and MasterCard are accepted.

For more information, contact Microcomputer Services at (541) 346-4412 Monday through Friday, 9 a.m. to 5 p.m., or visit their website at http://micro.uoregon.edu/

Large Systems Consulting (225-230 Computing Center Building) [back to top]

If you have a question about the UO's large timesharing UNIX and Linux computers (uoregon and the Opteron cluster), see the consultants in 225-230 Computing Center. The staff can also assist you with

• cgi-bin programming
• security auditing
• mailing lists
• Java, Perl programming
• site-licensed software
• Fortran programming
• streaming video
• C++ programming

You may also contact the consultants via email at consult@uoregon.edu, or call 346-2758.

Statistics Consulting (219 Computing Center Building) [back to top]

For help with SAS or SPSS analysis, contact Robin High ( robinh@uoregon.edu, 346-1718 ) For tips and links to useful statistical information, see Robin's statistical resources page at http://www.uoregon.edu/~robinh/statistics.html