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Joe St Sauver, Ph.D.
Director, User Services and Network Applications
joe@uoregon.edu
Many changes have been made to the University of Oregon's large systems over the last few months, and while we've been communicating with you by email and one-on-one, this article is designed to help address some of the more common questions that UO users may still have.
Q. What happened to my Darkwing and/or Gladstone accounts? Where did they go?
A. Users on Darkwing and users on Gladstone were merged together into a single system called uoregon.edu Your new uoregon.edu account will be faster, more reliable, and have greater capacity than accounts on the systems formerly known as Darkwing or Gladstone. All the files and email messages from your Darkwing or Gladstone accounts are now on your new uoregon.edu account.
Q. Do I need a new username and password for my uoregon.edu account?
A. No, your username and password have not been changed. Use your old Darkwing or old Gladstone username and password to access your new uoregon.edu account.
Q. I tried using my old username and password, but it didn't work.
A. Your password may have expired over the summer. Try resetting it at https://password.uoregon.edu/
If that still doesn't work, please contact Microcomputer Services in 151 McKenzie Hall for assistance.
Q. What if someone sends email to my old Darkwing or Gladstone address (or to my old Oregon address for that matter)?
A. In all of those cases, the mail will be handled as if it had been addressed to your uoregon.edu account.
Q. Since you combined Darkwing and Gladstone into one system, when I send mail outbound, what hostname will my email "come from?"
A. In general:
The most authoritative way to confirm the email address you're advertising is to send yourself an email message--you'll see your return address in that sample mail. You may also want to try replying to that mail, just to make sure you don't have any special "Reply-To:" headers set.
If you try sending yourself an email message and find that you're advertising a non-preferred address, you can usually change it in the settings or preferences of most email clients, including microcomputer-based email programs, the UO's new test "blue" web email interface, and in Pine. (We're sorry, but it is not possible to change your default uoregon.edu email address in the UO's traditional green web email program).
Q. Do I need to change the settings on my email program?
A. By default, all your old settings should continue to work. If you're a new user, or if you just want to make sure you're using the preferred settings, the correct settings for your uoregon.edu account are available at http://micro.uoregon.edu/email/
Q. Why does some documentation still refer to Darkwing and Gladstone?
A. We're working to update all documentation and web pages to eliminate references to Darkwing and Gladstone; however, that's a work in process. For now, if you see "Darkwing" or "Gladstone," think "uoregon.edu" We appreciate your patience while we get that housekeeping completed.
Q. I used software (such as SAS or Mathematica) on Darkwing or Gladstone. Is that software still available on uoregon.edu?
A. Yes.
Q. I think my default directory (home directory) changed!
A. Yes, in some cases the location of the user's home directory will have changed. If you're using ssh to connect to your uoregon.edu account, you can see your current home directory location by entering pwd at the percent sign prompt. In general, we encourage those writing scripts to refer to their home directory as $HOME or ~ (squiggle or tilde) rather than hard-coding a directory path that may change.
Q. What about my Darkwing or Gladstone web pages?
A. They should all still be there, and should still be getting served. However, users who had both a Darkwing and a Gladstone account will need to merge their public_html directories together (see "Where did my Gladstone web pages go?" on the following page.) When revising your web pages, you can begin updating your URL references from "darkwing.uoregon.edu" and "gladstone.uoregon.edu" to "www.uoregon.edu" (the old URLs will also continue to work).
Less than a thousand users had both Darkwing and Gladstone accounts. Combining those accounts into a single uoregon.edu account was somewhat more complex than the process of merging users who had an account on only one machine. We made an effort to contact each of those users pre-merge to help facilitate the merger process, but some users who had accounts on both systems may still have questions. Here are the most commonly asked questions:
Q. I had both a Darkwing and a Gladstone account and used a different password on each of them. What password do I use on my uoregon.edu account?
A. Use the password you used for Darkwing.
Q. I had both a Darkwing and a Gladstone account. Now I see my Darkwing files on my uoregon.edu account, but not my Gladstone files. Where did they go?
A. If you had both a Darkwing account and a Gladstone account, we've put the Gladstone files in a subdirectory on your uoregon.edu account. That subdirectory will usually be called gladstone unless you already had a directory or file of that name. We've also made sure that uoregon.edu accounts have plenty of space to hold user files from both Darkwing and Gladstone accounts.
Q. I had both a Darkwing and a Gladstone account, and now my Darkwing web pages show up just fine but I don't see my Gladstone web pages! Where did my Gladstone web pages go?
A. Your Gladstone web pages are still there, they're just part of the files that live in the "gladstone" subdirectory on your account. You can move those files to the public_html directory on your uoregon.edu account if you'd like them to continue to be visible on the web. As you do maintenance on those pages, you may want to update them to refer to www.uoregon.edu instead of darkwing.uoregon.edu or gladstone.uoregon.edu
Q. Why didn't you just automatically merge the Darkwing and Gladstone public_html directories for users who had accounts on both systems?
A. Some users had file names that would conflict with each other (for example different index.html files on Gladstone and Darkwing), or different .htaccess file access controls. Because of these and related complexities, it wasn't possible for us to automatically merge public_html directories for users who had both Darkwing and Gladstone accounts.
Q. I had both a Darkwing and a Gladstone account, and now that they're combined I don't see any of my Gladstone email messages!
A. They're all still there, we may just need to help you get them integrated in a way that will work well for you. Joel Jaeggli (joelja@uoregon.edu or 346-1716) will be happy to help you with that.
Q. For users who had both Darkwing and Gladstone accounts, why didn't you just automatically "put the email for those accounts together?"
A. Some users intentionally kept their Darkwing and Gladstone email separate; combining the two mailboxes would in those cases cause a big mess. We also considered simply moving Gladstone mail as a folder into the new consolidated uoregon.edu account mailbox, but since a large fraction of campus users access their email using POP3, the only email they'd see would be the email in the default inbox. This means a folder of Gladstone mail in their uoregon.edu account would still be "invisible." In other cases, users were forwarding their mail from one account to the other, and there was no need (or desire) to combine mail at all.
There are also some email reading programs which have trouble with mailboxes that aren't in chronological order; concatenating a Darkwing and a Gladstone mailbox when dealing with clients of that sort can result in the email program malfunctioning.
If you had both a Darkwing and a Gladstone account and you're not seeing some mail that you expected to see, please contact Joel Jaeggli for help.
Q. I'd been intentionally using one of my accounts for email from students in one of my classes, and my other account for email from students in another one of my classes. Help! Now that stuff is all coming into my single uoregon.edu account! Is there any way that I can separate that mail?
A. You may want to think about using "plus tagged" addresses. For example, if your email address is jersmith@uoregon.edu you might want to ask students in the DSC335 class you teach to send mail to jersmith+dsc335@uoregon.edu If you were also teaching a section of DSC330, you might ask the students in that class to write to you as jersmith+dsc330@uoregon.edu You can then use procmail to put those messages into different email folders on your uoregon.edu account--or, if your email program can sort incoming email by its "To" address, you would automatically be able to deal with the email for each class separately. Regular "untagged" email would continue to be delivered as usual. For more information about using procmail, please see http://cc.uoregon.edu/usingprocmail.html
Please feel free to contact me at joe@uoregon.edu or 346-1720.