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consulting help | multimedia facilities | campus computing labs
Microcomputer Services consultants are on hand every weekday from 9 a.m. to 5 p.m. at the Help Desk in 151 McKenzie Hall to help you with almost any question you may have about your Mac or PC, including how to:
Student Accounts. Microcomputer Services staff can help with student accounts and password changes. New students can also obtain their account information via DuckWeb (http://duckweb.uoregon.edu/) using their student ID number and PAC code.
For complete information about student accounts, see http://micro.uoregon.edu/getconnected/ or pick up a copy of the handout "New Students: Get Online!" in 175 McKenzie (the Computing Center's Documents Room Library).
Complex Problems. For customers who encounter particularly complex or hard-to-diagnose problems, Microcomputer Services offers a machine check-in service that costs $80.00/hour, billed by the quarter hour. Typical problems requiring machine check-in include those that involve reinstallation of operating system software, diagnosis of corrupt data, virus removal, and resolution of particularly difficult hardware conflicts that manifest themselves in software. Visa and MasterCard are accepted.
Microcomputer Services also has public stations in 151 McKenzie for scanning, CD copying and burning, and digital video acquisitions. (As in all electronic copying activities, copyright restrictions must be observed.) These services are available to UO students, faculty, and staff. Current services include:
PC Station (Windows XP, 45GB disk, 256MB RAM, Firewire support, Plextor 8x20 SCSI CD-R, Viewsonic G790 19" monitor):
Mac Station (Mac OS X 10.2, dual 1 GHz processor, 512MB RAM, 75GB hard drive, CD-RW, DVD-R, Firewire support):
The PC is outfitted with two 18.1 GB, high-speed SCSI hard drives to facilitate the capture of large video files. To speed the transfer of data over UOnet, both the PC and Mac machines have 100MB/sec Ethernet connections. Each station has a two-hour time limit and is available on a first come, first served basis.
Storage media. You may purchase up to 5 CD-R disks at $2 each in 151 McKenzie Hall if you wish. If you need more, you'll want to purchase them before coming in. ZIP or JAZ cartridges are not available.
Help. Microcomputer Services staff is available to assist you with basic use and start-up questions. If you need in-depth training for such skills as how to create CD-ROMs, capture video, or edit images, you will probably want to take some classes first. For more information, contact Microcomputer Services at (541) 346-4412 Monday through Friday, 9 a.m. to 5 p.m.
Instructional labs. The Computing Center has four computing labs available for use by instructors. Windows labs are located in B26 Klamath and 101A McKenzie, and Macintosh labs in B13 Klamath and 113 Millrace. Each lab is equipped with 20 to 24 computers and a variety of software. New software this year includes Adobe Creative Suite CS, Director 2004, Dreamweaver 2004, Fireworks 2004, and Flash 2004.
Reserving a lab for instructional use. Instructional labs are generally reserved for classes and lab sessions several terms prior to the term needed; however, there are a few times that are still available for instructional use. If you are interested in reserving a lab, please contact Mary Bradley (labhelp@darkwing.uoregon.edu, 346-1737).
Drop-in labs. Besides instructional space, the Computing Center also maintains drop-in labs. There are drop-in lab facilities at each of the instructional sites, plus a large drop-in lab located in the basement of the EMU:
Other Campus Computing Labs:
For complete details about the software and services in all of these labs, as well as other computing labs on campus, see http://cc.uoregon.edu/campuslabs.html