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Located on the ground floor of Grayson Hall in Room 151, this facility is staffed with consultants who can answer questions about a variety of hardware and software conundrums, including
Student Accounts. Microcomputer Services staff can help with student accounts and password changes. New students can also obtain their account information via DuckWeb (http://duckweb.uoregon.edu) using their student ID number and PAC code. For complete information about student accounts, see http://micro.uoregon.edu/getconnected/ or pick up a copy of the handout "New Students: Get Online!" in Room 175 Grayson (the Computing Center's Documents Room Library).
Machine Check-In. For customers who encounter particularly complex or hard-to-diagnose problems, Microcomputer Services offers a machine check-in service that costs $60.00/hour, with a minimum charge of $30.00. Typical problems include those that require reinstallation of operating system software, diagnosis of corrupt data, virus removal, and resolution of particularly difficult hardware conflicts that manifest themselves in software.
PC Station - Windows 98, 45GB disk, 256MB RAM, Firewire support, Plextor 8x20 SCSI CD-R, Viewsonic G790 19" monitor):
Mac Station - currently geared toward basic scanning and CD-R creation/duplication (future hardware upgrades are planned):
To make this experience more enjoyable, both the Mac and PC have 8X CD-R drives. This means you can write or duplicate your CDs at timesaving 8X speeds. The PC is also outfitted with two 18.1 GB, high-speed SCSI hard drives to facilitate the capture of large video files. To speed the transfer of data over UOnet, both machines have 100Mb/sec Ethernet connections.
You may purchase up to 5 CD-R disks at $2 each in Room 151 if you wish. If you need more, you'll want to purchase them before coming in. ZIP or JAZZ cartridges are not available.
Microcomputer Services staff is available to assist you with basic use and start-up questions. If you need in-depth training on how to create CD-ROMs, capture video, edit images, etc., you will probably want to take some classes first. (Of course, as in all electronic copying activities, copyright restrictions must be observed.)
Each station has a one-hour time limit, and you may reserve time in advance by contacting Microcomputer Services (microhelp@oregon.uoregon.edu, 346-4412). Or, stop by Room 151 in person. They're open from 9 am to 5 pm, Monday through Friday. Please let them know if you prefer a Mac or PC station, the time and date you'd like to reserve, and how they can contact you in case of scheduling conflicts.
Contact Information. For more information about Microcomputer Services, email microhelp@lists.uoregon.edu or call 346-4412. Support hours are 9 am to 5 pm Monday through Friday. Visit the Microcomputer Services website at http://micro.uoregon.edu/ for a variety of useful information specific to computing at the UO.
The UO has site licenses for a number of software packages you can use on your campus workstation, including:
Conveniently located on campus in 151 Grayson Hall, the E-Shop offers extensive personal computer hardware support and repair services to UO students, faculty, and staff. Its technicians are experienced with many brands of microcomputers, laptops, and peripherals, including Apple and Windows/Intel machines, and can also offer advice regarding upgrades.
Apple Repair. The shop is a Level 1 Apple-authorized service center and can perform warranty, AppleCare, and out-of-warranty repairs on nearly all Mac models and peripherals.
Windows/Intel Repair. A Dell certified Tier 1 Service Provider, the shop can perform non-warranty repairs on all desktop and laptop models. On-campus warranty and out-of-warranty service is also provided on all Tangent computers, and non-warranty repairs are offered for most Windows/Intel machines.
Upgrades. E-Shop technicians can help you determine the best and most cost-effective way to upgrade your machine. The shop keeps memory in stock for virtually all Mac and Windows/Intel-based desktop computers, and other items can be ordered upon request.
Custom Systems. If you need a custom system configuration, like a server with multiple SCSI controllers and mirrored disk drives, talk to the technicians. The shop may be able to build you a machine at considerable savings.
Upgrades and out-of-warranty repairs are charged on a time-and-materials basis. The current labor rate is $60/hour, with a half-hour minimum.
Hours and Policies. The shop is open from 8 am to 5 pm Monday through Friday, except holidays. Parking is available in the Grayson parking lot on the west side of the building.
All shop services are available on a first-come, first-served, carry-in basis. On weekdays, bring your computer equipment to 151 Grayson Hall and check it in with the receptionist. UO Bookstore customers can also drop off equipment from 10 am to 6 pm Saturday and from noon to 6 pm Sunday at the Bookstore's "Digital Duck" department. The E-shop will call you when the work has been completed, and you may pick up your machine at the Grayson Hall reception desk.
Who to Contact. If you have any questions concerning repairs or upgrades, send an email message to hardwarehelp@oregon.uoregon.edu, or call Rob Jaques or Robert Bennett at 346-3548.
Looking for a book on Java, a copy of Linux, or a video on Photoshop? The Computing Center's Documents Room Library (Room 175 Grayson) offers a collection of books, magazines, CDs, and instructional videos on a wide range of popular computing subjects. You can search its catalog 24 hours a day at http://docsrm.uoregon.edu
Hours are Monday through Friday, 9:30 am to 5 pm. You can borrow books for two weeks, videos for one week, and magazines for two days. Call 346-4406 for information or visit the Documents Room web site at http://darkwing.uoregon.edu/~docsrm/
The Computing Center administers several computing labs that are available to all UO students. These labs are located in the EMU, Millrace I, in the basement of Klamath Hall, and on the ground floor of Grayson Hall.
CC-EMU Lab. The CC-EMU Microcomputing Lab is a Macintosh and DOS/Windows computing facility designed with word-processing, desktop publishing, spreadsheets, and electronic communications in mind. The lab is located in Room 22 in the basement of the EMU near the Recreation Center and Arcade. For recorded information about the lab, including its hours of operation and special announcements, call 346-1769.
Millrace I Lab. The Millrace Lab comprises an instructional lab and a small open lab. Both labs are equipped with MacG4s and offer color scanning and laser printing, as well as a wide range of graphics software. 346-0316
CC-Klamath Lab. The CC-Klamath Lab is located in room B13 and B26 of Klamath Hall and comprises three instructional classrooms and a large open lab. The labs are equipped with Mac G3s and Windows machines, color scanners, and laser printers. 346-4781
CC-Grayson Lab. This new facility, located on the ground floor of Grayson
Hall in Room 101, comprises both an open and an instructional lab. Both labs
are equipped with Windows machines, and the open lab has three Mac G4s, a color
scanner and a laser printer. 346-0787
Knight Library ITC - 346-1935
Science Library ITC - 346-1331
Social Science Instructional Lab - 346-2547
For complete details about the software and services in all of these labs, as
well as other computing labs on campus, see http://cc.uoregon.edu/campuslabs.html