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New to Campus? Get Acquainted with Some of Our Microcomputer Resources

Microcomputer Services | Multimedia Facilities | Computing Labs | Repair/Upgrade Services | Documents Room

Microcomputer Services [back to top]

If you have Windows or Macintosh dilemmas of almost any description, Microcomputer Services can help.

Located on the second floor of the Computing Center in Room 202, this facility is staffed with consultants who can answer questions about a variety of hardware and software conundrums, including

Student Accounts. Microcomputer Services staff can help with student accounts and password changes. But with a student I.D. number and PAC code, new students can also obtain their account information via DuckWeb (http://duckweb.uoregon.edu)

For complete information about student accounts, see http://micro.uoregon.edu/getconnected/ or pick up a copy of the handout "New Students: Get Online!" in Room 205, the Computing Center Documents Room)

Multimedia Facilities. Room 202 also has public stations for scanning, CD copying and burning, and digital video acquisitions. See details below.

Machine Check-In For customers who encounter complex or hard-to-diagnose problems, Microcomputer Services offers a machine check-in service. This service costs $60.00/hour with a minimum charge of $30.00 and is tailored for machines with complex software problems that cannot be resolved by the end user. Typical problems include those that require reinstallation of operating system software, diagnosis of corrupt data, virus removal, and resolution of particularly difficult hardware conflicts that manifest themselves in software.

Contact Information

For more information about Microcomputer Services, send email to microhelp@oregon.uoregon.edu or call 346-4412. Support hours are 9 am - 5 pm Monday through Friday. You'll also want to visit their web site at http://micro.uoregon.edu/ for a variety of useful information specific to computing at the UO.

Multimedia Facilities [back to top]

Microcomputer Services' multimedia facilities in Room 202 of the Computing Center are available to all UO students, faculty, and staff. Over the past several months, new services have been added and more are on the way. Current services include:

PC Station (Windows 98, 45 GB disk, 256 MB RAM, Firewire support, Plextor 8x20 SCSI CD-R, Viewsonic G790 19" monitor):

Mac Station (currently geared toward basic scanning and CD-R creation/duplication; future hardware upgrades are planned):

To make this experience more enjoyable, both the Mac and PC have 8X CD-R drives. This means you can write or duplicate your CDs at timesaving 8X speeds. The PC is also outfitted with two 18.1 GB, high-speed SCSI hard drives to facilitate the capture of large video files. To speed the transfer of data over UOnet, both machines have 100Mb/sec Ethernet connections.

You may purchase up to 5 CD-R disks at $2 each in Room 202 if you wish. If you need more, we recommend purchasing them before coming in. ZIP or JAZZ cartridges are not available.

The idea behind these stations is to provide a place on campus where anyone can stop in and use some decent multimedia services at their leisure. Microcomputer Services staff is available to assist you with basic use and start-up questions. If you need in-depth training on how to create CD-ROMs, capture video, edit images, etc., you will probably want to take some classes first. (Of course, as in all electronic copying activities, copyright restrictions must be observed.)

Each station has a one hour time limit, and you may reserve time in advance by contacting Microcomputer Services (microhelp@oregon.uoregon.edu, 346-4412). Or, stop by Room 202 in person. We're open from 9 am to 5 pm, Monday through Friday. Please let us know if you prefer a Mac or PC station, the time and date you'd like to reserve, and how we can contact you in case of scheduling conflicts.

Computing Labs [back to top]

The Computing Center administers three computer labs that are available to all UO students. These labs are located in the EMU, Millrace I, and in the basement of Klamath Hall:

CC-EMU Lab. The CC-EMU Microcomputing Lab is a Macintosh and DOS/Windows computing facility designed with word-processing, desktop publishing, spreadsheets, and electronic communications in mind. The lab is located in Room 22 in the basement of the EMU near the Recreation Center and Arcade. For recorded information about the lab, including its hours of operation and special announcements, call 346-1769.

Millrace I Lab. The Millrace Lab comprises an instructional lab and a small open lab. Both labs are equipped with MacG3s and offer color scanning and laser printing, as well as a wide range of graphics software. Call 346-0316 for information.

CC-Klamath Lab. The CC-Klamath Lab is located in room B13 and B26 of Klamath Hall, and comprises three instructional classrooms and a large open lab. The labs are equipped with Mac G3s and Windows machines, color scanners, and laser printers.

Other Campus Computing Labs:

Knight Library ITC - 346-1935

Science Library ITC - 346-2663

Social Science Instructional Lab - 346-2547

Need More Information?

For complete details about the software and services in all of these labs, as well as other open computing labs on campus, see http://cc.uoregon.edu/campuslabs.html

"Survival Skills" Workshops. If you're relatively new to the world of computing and want to bring yourself up to speed, the CC-EMU Microcomputing Lab's "Survival Skills" classes may be just the ticket. As it does each fall, the CC-EMU lab (22 EMU) is again offering introductory computing workshops on using Windows 95 and Macintosh. These workshops will be held during the week before classes, and will be repeated the second week of fall term. Among other survival basics, these courses provide instruction on using your account, reading email, formatting disks, creating documents, and printing. Note that you'll need to bring your own blank diskette to class.

The first series of workshops will have already been concluded by the time we go to press, but schedules for the second week of fall term are posted in the lab. You may also call 346-1769 for schedule information.

E-Shop Repair, Upgrade Services [back to top]

Whether your computer's on the blink, you need more RAM, or you're dreaming of building a custom system, the Computing Center's Electronics Shop has the solution.

Conveniently located on campus in the rear of the Computing Center, the Electronics Shop offers extensive personal computer hardware support and repair services to UO students, faculty, and staff. Its technicians are experienced with many brands of microcomputers and peripherals, including Apple and Windows/Intel machines, and can offer advice regarding upgrades as well as repairs.

E-Shop Services

The shop's services include:

Apple Computer Repair. The shop is a Level 1 Apple-authorized service center and can perform warranty, AppleCare, and out-of-warranty repairs on nearly all Macintosh models and peripherals.

Windows/Intel Computer Repair. A Dell certified Tier 1 Service Provider, the shop can perform non-warranty repairs on all desktop and laptop models. On-campus warranty and out-of-warranty service is also provided on all Tangent computers, and non-warranty repairs are offered for most Windows/Intel machines.

Upgrades. Whether you need more memory, a larger hard disk, or would like to add another new peripheral, the technicians can help you determine the best and most cost-effective way to upgrade your machine. The shop keeps memory in stock for virtually all Macintosh and Windows/Intel-based desktop computers, and other items can be ordered upon request.

Custom Systems. If you need a custom system configuration, like a server with multiple SCSI controllers and mirrored disk drives, talk to the technicians. The shop may be able to build you a machine at considerable savings.

Upgrades and out-of-warranty repairs are charged on a time-and-materials basis. The current labor rate is $60/hour, with a half-hour minimum.

Hours and Policies. The shop is open from 8 am to 5 pm Monday through Friday, except holidays. All shop services are available on a first-come, first-served, carry-in basis. On weekdays, bring your computer equipment to the Computing Center and check it in with the receptionist in Room 108. UO Bookstore customers can also drop off equipment from 10 am until 6 pm Saturday and from noon until 6 pm Sunday at the Computer Site on the ground floor of the Bookstore. The shop will call you when the work has been completed, and you may pick up your machine at the Computing Center.

Who to Contact. If you have any questions concerning repairs or upgrades, call Jeff Hite or Rob Jaques at 346-4403 or email hardwarehelp@oregon.uoregon.edu

Documents Room Library [back to top]

Looking for a book on Java, a copy of Linux, or a video on Photoshop?

The Computing Center's Documents Room (Room 205) offers a collection of books, magazines, CDs, and instructional videos on a wide range of popular computing subjects. It also maintains a CD-ROM database to help locate magazine articles and product reviews.

Hours are Monday through Friday, 9:30 am to 5 pm. Books can be borrowed for two weeks, videos for one week, and magazines for two days. Call 346-4406 for information or visit the Documents Room web site at http://darkwing.uoregon.edu/~docsrm/

Fall 1999 Computing News | Computing Center Home Page